Team roles
Give owners, admins, managers, agents and viewers appropriate access.
WaBuy Engage
Every conversation. One customer journey.
WaBuy Engage brings your WhatsApp sales, support and marketing conversations into one shared customer engagement platform.
Shared Inbox
One WhatsApp inbox for your entire team.
No more managing customer conversations from individual phones. Give your team one organized workspace to respond, collaborate and follow every customer interaction.
Conversation historySee messages and customer context together.
Search & statusFind open, closed and unread conversations.
AssignmentRoute conversations to the right person or team.
Human handoffMove from automated flows to agent support.
Contacts & CRM
Know every customer. Track every opportunity.
A contact is the customer identity and conversation history. A lead or opportunity is the sales journey attached to that relationship. WaBuy keeps both clear and connected.
Contact profilesDetails, tags, activity and conversation context.
Sales pipelineNew, contacted, qualified, proposal, negotiation, won or lost.
Opportunity detailValue, probability, expected close, owner and stage history.
Tasks & follow-upsGive every next step an owner and due date.
Teams & campaigns
Coordinate people. Reach customers at scale.
Ownership
Assign conversations, leads and tasks to accountable team members.
Template campaigns
Run approved WhatsApp campaigns for selected audiences.
Schedule & control
Schedule, pause, resume, cancel or retry campaign delivery.
Delivery insight
Track delivery, reads, failures and replies.
Segmentation
Build audiences using tags, stage, source, activity, status or assignment.
Reliable automation
Automate the customer journey.
Build predictable workflows that react to incoming messages, new contacts, campaign replies, lead stage changes, tags, schedules or no-reply conditions.
Message actionsSend WhatsApp messages or approved templates.
CRM actionsCreate tasks, change lead stage and apply tags.
Routing actionsAssign an agent or team at the right moment.
TimingAdd deliberate waits and delays between steps.
Chatbots
Always-on WhatsApp chatbots with human handoff.
Use deterministic flows for predictable business processes: welcome customers, ask questions, capture responses, branch on conditions, share lists or buttons, create leads, tag contacts and hand conversations to people.
AI-ready assistance
AI that works within your business rules.
WaBuy is built with an AI assistance layer for summaries, intent, sentiment, priority, reply suggestions, qualification and knowledge-grounded experiences when AI services are enabled. Approved tools, role permissions, human approvals and auditability keep assistance controlled.
Knowledge, analytics & governance
Better context, clearer operations, responsible control.
Business knowledge
Make FAQs, products, policies, playbooks and support documents retrievable.
Grounded responses
Retrieve relevant workspace knowledge before generating enabled AI answers.
Interaction analytics
Understand conversation activity, campaign delivery, reads, failures and replies.
Operational activity
Monitor open and unread conversations and enabled AI usage.
Workspace isolation
Keep customer data and knowledge separated at workspace level.
Governed access
Role-based access, secure credentials and auditable AI actions support control.
Turn conversations into relationships