Data Deletion Instructions

Purpose

This page explains how WaBuy users, merchants and customers can request deletion of personal data associated with WaBuy services, website, app, WhatsApp commerce flows and support records.

Last updated: June 21, 2026

Who Can Request Deletion

Deletion requests may be submitted by customers whose order data is stored in WaBuy, merchants who use WaBuy, authorized merchant administrators, or users who connected through Meta/Facebook/WhatsApp related integrations.

Email Deletion Request

1. Send an email to support@wabuy.in.
2. Use subject line: Data Deletion Request.
3. Include your full name, registered mobile number, email address, merchant/store name if applicable, and a short description of the data you want deleted.

Meta App Data Deletion

If you reached WaBuy through a Meta/Facebook integration, you may also remove the app from your Meta account settings and request deletion. WaBuy will process deletion requests received through Meta-supported methods and/or through the email process above.

Identity Verification

To protect users, WaBuy may verify your identity or authority before deleting data. We may ask for confirmation from your registered phone number, email address or merchant administrator account.

Processing Time

Deletion requests are generally reviewed within 7 business days and completed within 7–30 business days, subject to technical, legal, tax, fraud-prevention and operational requirements.

What Data May Be Deleted

• Profile/contact information.
• Saved customer address information where not legally required.
• Support records not needed for compliance or disputes.
• Inactive account data not required for security or legal purposes.

What Data May Be Retained

Some data may be retained if required for legal compliance, tax/accounting records, dispute resolution, fraud prevention, security investigations, backup recovery, transaction records or enforcement of terms. Retained data will be limited and protected according to the Privacy Policy.

Confirmation

After completing a deletion request, WaBuy will provide confirmation through email or another registered contact channel where reasonable.