Refund & Cancellation Policy

Overview

This Refund & Cancellation Policy explains general rules for WaBuy software subscriptions, setup services and merchant plans. Individual merchant-customer refunds for product purchases are handled by the respective merchant, not by WaBuy unless WaBuy is the direct seller.

Last updated: June 21, 2026

Software Subscription Fees

Monthly/annual WaBuy subscription fees are charged for access to software tools and are generally non-refundable once the billing cycle has started, unless required by law or stated in a written agreement.

Setup or Customization Fees

Setup, onboarding, integration, customization or training fees are generally non-refundable once work has started.

Cancellation

Merchants may request cancellation by contacting support@wabuy.in. Access may continue until the end of the paid billing period unless otherwise agreed.

Merchant Customer Refunds

Refunds for products ordered from a merchant are the responsibility of that merchant. Merchants should clearly communicate their own product return, refund and cancellation terms to customers.